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    Privacy Policy

    Your privacy is important

    This statement outlines the organisation's policy on how PINOS AID uses and manages personal information provided to or collected by it.

    PINOS AID is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

    PINOS AID may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to PINOS AID's operations and practices and to make sure it remains appropriate to the changing legal environment.

    This privacy policy assumes that you are resident in Australia. If you are a resident in the UK or Europe, please contact us for more information regarding how we treat your personal information.

    What kind of personal information does PINOS AID collect and how does PINOS AID collect it?

    The type of information PINOS AID collects and holds includes (but is not limited to) personal information, including sensitive information, about:

    • telephone and mobile numbers
    • email addresses
    • birthdates, occupation, giving records and the like

    Personal Information you provide:

    PINOS AID will generally collect personal information about an individual by way of phone calls, forms, meetings, etc. You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself.

    Personal Information provided by other people:

    In some circumstances PINOS AID may be provided with personal information about an individual from a third party.

    How will PINOS AID use the personal information you provide?

    PINOS AID will use personal information it collects from you for the primary purpose of collection, and for other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.

    In relation to direct marketing, PINOS AID will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing: only then will you be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere, we will still send you direct marketing information where you have consented and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.

    We may use video surveillance for security purposes, and the footage will be used only by PINOS AID and by the providers of our security services for security purposes. Surveillance videos are not used by PINOS AID for other purposes, and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.

    Volunteers:

    PINOS AID also obtains personal information about volunteers who assist PINOS AID in its functions or conduct associated activities, such as enabling PINOS AID and the volunteers to work together.

    Marketing and fundraising:

    PINOS AID treats marketing and seeking donations for the future growth and development of PINOS AID as important. Personal information provided to PINOS AID may be disclosed to an organisation that assists in PINOS AID fundraising.

    Who might PINOS AID disclose personal information to?

    PINOS AID may disclose personal information, including sensitive information, held about an individual to:

    • government departments, law courts
    • people providing services to PINOS AID
    • police and law enforcement agencies; and
    • anyone you authorise PINOS AID to disclose information to.

    Sending information overseas

    PINOS AID will not send personal information about an individual outside Australia without:

    • obtaining the consent of the individual (in some cases this consent will be implied); or
    • otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.

    We do use overseas providers of IT services including servers and cloud services.

    How does PINOS AID treat sensitive information?

    In referring to 'sensitive information', PINOS AID means: "Information relating to a person's racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or criminal record, that is also personal information; and health information about an individual".

    Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.

    Management and security of personal information

    PINOS AID's staff are required to respect the confidentiality of personal information and the privacy of individuals.

    PINOS AID has in place steps to protect the personal information PINOS AID holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records.

    We have a data breach response plan, which we would follow in the unlikely event of privacy or data breach.

    When you use our website, having your cookies enabled will allow us to maintain the continuity of your browsing session and remember your details when you return. We may also use web beacons, Flash local stored objects and JavaScript. If you adjust your browser settings to block, reject or delete these functions, the webpage may not function in an optimal manner. We may also collect information about your IP address, although this may not identify you.

    Updating personal information

    PINOS AID endeavours to ensure that the personal information it holds is accurate, complete and up to date. A person may seek to update their personal information held by PINOS AID by contacting the Privacy Officer of PINOS AID at any time.

    The Australian Privacy Principles and the Health Privacy Principles require PINOS AID not to store personal information longer than necessary.

    You have the right to check what personal information PINOS AID holds about you.

    Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which PINOS AID holds about them and to advise PINOS AID of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information PINOS AID holds about you, please contact the Privacy Officer in writing.

    PINOS AID may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making corrections, PINOS AID may charge a fee to retrieve and copy any material. If the information sought is extensive, PINOS AID will advise the likely cost in advance.

    How long will PINOS AID keep my information?

    Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however, it will be kept for marketing purposes, as you will have consented to that in writing with us.

    Enquiries and Privacy Complaints

    If you would like further information about the way PINOS AID manages the personal information it holds, please contact the Privacy Officer. If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact the Privacy Officer who will first deal with you usually over the phone. If we then have not dealt with your concerns, we will meet with you to discuss them further. If you are not satisfied with our response to your complaint within 30 days from this meeting, then you can refer your complaint to the Office of the Australian Information Commissioner via: